Feefo collects ratings and reviews from verified customers, to help businesses make better decisions, and deliver exceptional service. Working with over 4,000 brands, we provide the tools to invite all of their customers to leave their feedback, and gain valuable insights from what they have to say.
Trusted Service awards businesses that use Feefo to collect ratings and reviews. If they meet the required criteria, they are automatically accredited with the relevant award, when they are announced in February.
For our Trusted Service 2018 award, a business must have collected at least 50 reviews between January 1st 2017 and December 31st 2017, and achieved a Feefo service rating of between 4.0 and 4.4.
To achieve our coveted Gold Trusted Service 2018 award, a business must have collected at least 50 reviews between January 1st 2017 and December 31st 2017, and achieved a Feefo service rating of at least 4.5.
The Trusted Service award is announced annually. The 2018 award winners are announced in February this year.
If you have achieved the winning criteria, but haven’t received your Winners Code, please contact firstname.lastname@example.org.
Your award certificate is available by logging in with your Winners Code. You will simply need to add your business name to the .PDF in the relevant field.
You will also receive a digital ‘Trusted Service’ badge, relevant to your award, that can be used online, in e-mail campaigns, social media, and across your website.
We strongly encourage businesses to proudly display their winners badge and certificate wherever customers are likely to see it, to demonstrate your dedication to outstanding customer service.
Following on from the success of the 2017 Trusted Service Award, we’ve kept the formula very similar this year. The winning criteria remains the same, as do the two categories of Trusted and Gold Trusted.
As always, the Trusted Service Award is one to be extremely proud of!