FAQs

Feefo collects reviews and insights from verified customers, to help businesses make better decisions, and deliver exceptional service. Working with over 3,500 brands, we provide the tools to invite all of their customers to leave their feedback, and gain valuable insights from what they have to say.

Trusted Service awards businesses that use Feefo to collect reviews and insights. If they meet the required criteria, they are automatically accredited with the relevant award at the start of each year.

For our Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of between 4.0 and 4.4. To achieve our coveted Gold Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of at least 4.5.

The Trusted Service award is announced annually. The 2018 winners were announced in February last year.

If you have achieved the winning criteria, but haven’t received your Winners Code, please contact trustedservice@feefo.com.

Your award badges and certificates are available by logging in with your Winners Code.

For the certificate, you will simply need to add your business name to the .PDF in the relevant field.

There are several versions of the badge available, so simply choose those that suit your brand and marketing the most, and display it prominently on your website, as well as using it in e-mail campaigns, across social media, and on any marketing collateral.

We strongly encourage businesses to proudly display their winners badge and certificate wherever customers are likely to see it, to demonstrate your dedication to outstanding customer service.

Please see our handy guide on how to make the most of your award: https://www.feefo.com/business/gb_en/resources/guides/how-make-most-your-trusted-service-award

Your Winners Code gives you access to your Trusted Service assets, which can be used across social media channels with the hashtag #FeefoTrusted. You will also find handy social sharing buttons, with a suggested message to help you let the world know. We recommend thanking your customers for leaving their valuable reviews. E.g. We’ve won the @Feefo_Official Trusted Service award 2019! Thanks to all of our customers for sharing their ratings and reviews! #FeefoTrusted

Following on from the success of the 2018 Trusted Service Award, we’ve kept the formula very similar this year. The winning criteria remains the same, as do the two categories of Trusted and Gold Trusted.

As always, the Trusted Service Award is one to be extremely proud of!

If you would like a sticker to display in your window, please contact: trustedservice@feefo.com